FAQs
Got Questions? We’ve Got Answers
Everything you need to know about Captain’s estimating services, subscription plans, compliance process, and project funding support.
If you can’t find your answer here, feel free to contact our team.
What is Captain?
Captain is a web-based remote estimating and consulting platform designed specifically for Restoration Contractors.
We can take your scope, Docusketch, Matterport files, and build an Xactimate or Symbility estimate within 24-48 hours. We employ highly experienced industry experts taken from all facets of the industry; Mitigation and Reconstruction, Xactimate and Symbility, T+M pricelists within our custom services; Large Loss Estimators with experience in projects from several millions, to multiple structures and complex losses, to simple TPA residential losses in volume.
We are very similar to your equipment rental concepts when you land projects requiring more than you own, either through size, scope, or volume. But with Captain you can “rent” the estimator. To assist with size scope, and volume.
We have the value add of being able to carry your projects through estimating, to adjuster/carrier approval, validation, and support after completion.
We even offer funding services for your projects, on approved estimates, to support your projects until funded by the carrier, and through completion.
We can take your scope, Docusketch, Matterport files, and build an Xactimate or Symbility estimate within 24-48 hours. We employ highly experienced industry experts taken from all facets of the industry; Mitigation and Reconstruction, Xactimate and Symbility, T+M pricelists within our custom services; Large Loss Estimators with experience in projects from several millions, to multiple structures and complex losses, to simple TPA residential losses in volume.
We are very similar to your equipment rental concepts when you land projects requiring more than you own, either through size, scope, or volume. But with Captain you can “rent” the estimator. To assist with size scope, and volume.
We have the value add of being able to carry your projects through estimating, to adjuster/carrier approval, validation, and support after completion.
We even offer funding services for your projects, on approved estimates, to support your projects until funded by the carrier, and through completion.
Who can use Captain?
Any Restoration Contractor that needs estimate support as a result of project size being greater than your estimating team can support, project scope being beyond your estimating teams current experience, project volume being greater than your current teams can manage, without needing to fundamentally grow your staff, or project funding is beyond the current capital your company can mange.
We are your remote estimating service that allows you to scale up in ANY situation you are limited in; Size, Scope, Volume, Complexity, Cost.
How is Captain different from hiring an in-house estimator?
With Captain remote estimating services, you can scale up from your current challenges, without needing to go through hiring, investment process. In ALL models we have run, we are lower cost, lower risk, lower ramp up time, in EVERY situation you are stretched beyond your current capacity. We can increase your volume in a storm event, double your capacity in a CAT event if you can land the projects, support your teams with full-service estimating and validation, carrier support through approval and even funding.
Which estimating platforms does Captain support?
The three most common, Xactimate, Symbility, and T+M estimates are commonplace for Captain clients. Should we need to pull resources for any other estimating platform, we can also do that through our custom services.
How fast can Captain deliver an estimate?
Our commitment is 24-48 hours. Regardless of scope, volume, size. Our AI developed tools take estimating to the next level. There can be situations where the customized needs of a client or project require a little more investigation and evaluation to create the end product, that we will then support through approvals with the carrier. If needed, we can even travel to a project to assist in scoping, which would affect that 24-48 hour commitment.
Does Captain handle supplements and revisions?
Absolutely. Depending on the level of subscription you choose to enter with, Captain can create up to unlimited supplements and revisions through the life of your project. When discussing a subscription with Captain, we can review your needs with you, and help point you to the best subscription option to support your needs.
What does subscription based services mean?
The three normal tiers of subscription services, Navigator, Commander, and Admiral allow you as the contractor to choose the degree of support that best suits your needs. We set up these subscription tiers to allow a contractor to not need to pay full price of our complete book of services, if they are not needed. The subscription allows you to choose the level of service you require, and the per estimate charge allows you to pay for Only the volume of support you need.
Once you choose the subscription service level, you then pay a minor percentage per estimate of the estimates size/value. In our consultation with every client, we discuss services and guide you to the tier, subscription package that is your best fit.
Once you choose the subscription service level, you then pay a minor percentage per estimate of the estimates size/value. In our consultation with every client, we discuss services and guide you to the tier, subscription package that is your best fit.